This notice applies specifically to app.watchdogsecurity.io.
For our main privacy practices across WatchDog services, see the Privacy Policy. Where WatchDog processes Customer Data on behalf of a customer, the applicable agreement and Data Processing Addendum also apply.
What We Collect in the Application
| Category | Examples | Why We Use It |
|---|---|---|
| Account and profile data | name, business email, title, company, profile settings, profile photo where provided | to create and manage accounts and profiles |
| Authentication and session data | login events, session records, access-control records | to authenticate users and secure the application |
| Billing and subscription data | invoices, subscription details, payment status, limited payment metadata | to manage subscriptions, payments, bookkeeping, and support |
| Support and communications data | support messages, onboarding communications, service notices | to provide support and service communications |
| Product usage and event data | post-sign-in usage events and workflow activity | to understand product usage, improve the application, and support operations |
| Diagnostics and error data | application errors, performance signals, technical diagnostics | to troubleshoot and improve reliability |
| Customer content and files | uploaded documents, secure file exchange attachments, CSV imports, related metadata | to provide requested service functionality |
| Audit and security logs | access logs, file movement records, open/download activity, security events | to maintain auditability, integrity, and security |
Key Service Providers & Subprocessors
The following third-party service providers process data as part of delivering the application. This is not a complete list of all subprocessors — for the full cross-service overview, see the Subprocessors & Service Providers page. Customer-connected integrations (i.e., tools a customer chooses to enable) are not listed here.
| Provider / Record Type | Purpose | Data Retention |
|---|---|---|
| Google Cloud Platform (GCP) | primary cloud hosting and data storage (where account data is housed) | account data deleted immediately on account closure or deletion request |
| Mixpanel | post-sign-in product analytics and event measurement | up to 3 years |
| Sentry | diagnostics, error monitoring, and troubleshooting | up to 90 days |
| Stripe | payment processing | billing records retained up to 7 years for legal and accounting obligations |
| QuickBooks | invoicing and billing data management | up to 7 years, or longer where required by law |
| Intercom | support and customer communications | up to 90 days; closed or deleted conversations are removed |
| Pipedrive | CRM workflows for relationship management and operational follow-up | up to 3 years after last contact |
| Apollo.io | company information enrichment on sign-up (auto-populated from Apollo's real-time database; stored in CRM) | WatchDog stores enriched data in CRM per Pipedrive retention; Apollo.io maintains its own database independently |
| Mailgun | sending all application emails, including account sign-up and notifications | up to 30 days |
| Mailchimp | email marketing campaigns | until unsubscribe or account deletion |
| Security, access, audit, and secure file exchange logs | auditability, integrity, and security | up to 2 years, unless longer retention is needed for an investigation, legal hold, or security review |
| Customer Data in encrypted backups after deletion or termination | disaster recovery and business continuity | up to 90 days |
Google Workspace API Data & Limited Use
Where customers enable Google Workspace integrations, WatchDog accesses and processes authorized Google Workspace data solely to provide or improve the customer-enabled functionality, including applicable security monitoring and reporting features.
WatchDog's use of information received from Google Workspace APIs, including raw or derived user data, will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Account Deletion
At this time, if you want to request deletion of an account associated with app.watchdogsecurity.io, contact support through Intercom where available or by emailing support@watchdogsecurity.io. When self-service account deletion becomes available in the future, we will update this notice.
Have questions?
Our Privacy Officer is here to help clarify any points of this policy.
